Policies

 
 

Appointments

We recommend guests arrive 5 minutes prior to their scheduled appointment time to ensure a stress free check in process. If you are running late, we will try our best to service your nails in the remaining time left for your appointment. 

 

cancellations

In the event that you need to cancel your appointment, we kindly ask that you do so at least 2 hours prior to your appointment time. If you need to cancel due to an emergency, call us, and we will try our best to accommodate you.

 

cell phone use

In order to create the most relaxing experience for all guests, we kindly ask that you turn your cell phone on vibrate or silent when you arrive. We also ask that you keep phone calls low while receiving your service.

 

Payments

We accept all major credit cards for payment of service. Amex, Visa, Mastercard, and Discover.

 

private Parties

We’d be delighted to create a fun, relaxed, and luxurious beauty experience for you and your guests. To book a private nail party, please contact us in advance. Groups of three to five guests require a credit card upon time of booking. Any parties larger than five people must rent the space to accommodate their group.

 

refunds

No refunds.  We guarantee a same-day no chip policy for all services — simply contact the salon the same day as your service, and we will correct any chips free of charge. If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.

 

service

We reserve the right to refuse service to:

  • Anyone with a nail condition we suspect may be contagious.

  • Anyone with open or infected wounds on the treatment area.

  • Anyone in ill health that we fear could be harmed by our service.

  • Anyone more than 10 minutes late for an appointment.

  • Anyone demonstrating inappropriate behavior to our team members or guests.

 

surveillance

For your safety, and ours, our premises are monitored with digital video surveillance 24/7.